Category Archives: Principle 4 Trusted Advisor

More on Trust

The strength of your foundation is fundamental to the height of your relationshipTrust:  The Foundation of all relationships.

Cornerstone #1.

There are at least 10 components to establishing and nurturing trust.  The following posts will dwell on what must take place in order to build the vital foundation to support trust.

The first block in the foundation of trust is:

  • Always tell the truth
  • And make sure you’re understood clearly.

That’s it.

Photo Credit:  John J

Who else is Selling your Service for you?

5 ways
Are you leveraging all of your relationships to fullest value, even your harshest critics?

5 ways to leverage your way into selling your products or services:

  • Customers and Prospects — Create raving fans.  This is the strongest selling partner available — a walking, talking billboard for your business.
  • Strategic Partners — If you're not qualifying and introducing other strategic selling partners or Advisor Alliance Partners to your customers and prospects on a consistent and routine basis and vice-versa, you're not taking advantage of the remarkable leverage available to you just for the asking and giving.
  • Vendors — Someone doing business with you should be more than willing to help you gain clients.  Make it prid pro quo and all the more powerful for them. 
  • Competitors — Not all competitors are equal.  Undoubtedly there are times that the other can better serve the prospect.  Keep your competitors close and refer appropriate business.
  • Detractors — What better way to win the loyalty of a prospect or customer than to WOW them into fan-hood.  Make sure you capture the testimony of your convert.

What other things do you do to leverage your clients and prospects into more appointments?

Photo Credit:  Allegr0

How can Another Sales Professional in Another Industry Increase Your Brand?

Popularity by association

Dawnwells_2 In a post about the stars of "Gilligan’s Island", David Dalka  aptly derives the power of associative branding from an amusing news item involving the prohibited pot smoking habits of now-aging hottie, actress Dawn Wells, who played one of America’s favorite girls next door, Marianne.  The original source, Yahoo Buzz Log cites:

The story stirred a tremendous amount of interest in Search—but not about Dawn Wells. Instead, lookups skyrocketed for Tina Louise, the va-va-voom redhead who played Ginger on the show. We registered an astonishing 13,076% rise in demand for her name (compare that to Wells’ 5,860%). Just the thought of Mary Ann triggered all these luscious old memories of Ginger, Ginger’s photos, and Ginger’s legs. Searchers also boosted "tina louise news" and "tina louise now." What would the Professor say?

It appears that chatter about Marianne brought on more than twice as much pubescent re-collection of Ginger. 

Isn’t there a similar effect on sales or interest in a product when it’s worn or used by a celebrity?  Doesn’t trade news or the popularity or notoriety of a well known competitor increase interest and demand throughout the industry?  If this is true, wouldn’t a salesperson’s memorability be increased if he were recommended by a popular and trusted advisor? 

  • Imagine the magnifying effect if more than one reputable advisor introduced you to their client or prospect
  • What’s the affect on your relationship with the referred prospect when these advocates revisit with them?
  • How much more successful will you be in completing business with recommended prospects from trusted advocates?

What can you do to be 3 times more popular? 

 

Referrals VS Appointments with Ideal Prospects

If client referrals are King, then personally prearranged appointments with ideal prospects are Queen.

King_moveQueen_moveGiven that, in the game of chess, the king is all-important, the queen is all-powerful.  How far can a Queen move and in how many directions? 

Whereas a great client can refer you to, let’s say, 8 prospects, not unlike the range to adjacent squares for a king, a great Advisor Alliance partner can personally introduce you to 27 ideal prospects and do it again in the following 2 weeks!  Of course, this is a visual analogy, and you get the point.

 

What’s the difference between a referral from a customer and a personal introduction in the form of a scheduled appointment from a trusted Advisor Alliance partner? 

  • Intention
  • Reciprocity
  • Ability
  • Opportunity
  • Consistency and reliability

Asking for and receiving client referrals should be automatic.  They are one of the highest form of advocacy when properly executed.  There are many blogs, companies and books on the subject of referral selling. 

There’s only one way to learn how to automatically receive 8 to 12 automatically scheduled appointments with ideal prospects.  Email your Name, title, and business address to receive the FREE, unique report on, "The 10 Big Breakthroughs in a Salesperson’s Life."  I highly advise it.

 

The Core of Advisor Alliance Selling a.k.a. “Lead Nurturing”

BriancarrollBrian Carroll, author and CEO of Intouch, Inc., gets it.  In his post, "Lead Nurturing as trusted advisors with the Human Touch," dittos 4 vital points which are essential to team selling and effective alliance partner promotion. 

  • Start, nurture and consumate the relationship with your prospect even before the opportunity for a sale is identified
  • Create value by being of service and providing free resources
  • Engage in consistent, information exchanges and thought provoking communication
  • Derive credibility as a trusted advisor and expert

In his follow-up post, Brian referrences, Mike Volpe, VP of Marketing for Hubspot, and a recent post about lead nurturing and developing the relationship first to support the sales process.  Again, key points were identified as to how important it is, in this age of social media and automation, to develop a interpersonal relationship.

  • Relationships are strengthened by helping people solve problems, if only with information. 
  • Bonds are created through sharing and trust
  • Personal conversations strengthen associations.

There is no substitute for personal contact to facilitate the relationship and sales process.  Even if a sale doesn’t happen now, the foundation has been laid for fulfilling a future needs.  Referrals and introductions can blossom.  It starts happening by personally helping as an advisor. 

Imagine if, 8 to 12 times a week, you were the "help" other people were offering to strengthen their relationships with their clients and prospects? 

  • How easy would it be to quickly develop your new friend’s trust? 
  • What would that do for your prospecting and lead generation? 
  • How would you support such activity?

Sure, It can all start with social media such as blogging or email exchange.  But it best ends up the old fashioned way, personal conversation whether it be over the phone or in person.

We’ll find out if Brian Carroll really gets it when I ask him to be my guest as a thought leader for an upcoming teleseminar.  Stay tuned.