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How to Internalize Sales Training

Internalize
The stakes are huge for Salespeople.

  • Blow a sale and feel bad for a day; do it 30% more often than your colleague and lose your bonus, promotion or job

  • Convert 10% of your leads and waste 90% of your valuable, irreplaceable time; work with better qualified prospects and convert 20% of your leads and double your income
  • Trade a 2 to 6 hours a week to set 3 to 4 prospect appointments a week; properly leverage each appointment into 2 to 3 more powerful appointments with ideal prospects without spending 4 to 18 hours more of your time and double to triple your income

Your competition is mediocrity.

Most professionals in careers outside of Sales are expected to develop themselves through reading and extracurricular training.  In general, sales is the least educated profession as it pertains to best practices and ongoing professional development.  "Sales Training" often starts and stops at company delivered technical product training and the tricks of the trade with perhaps some company-built sales process.  Most sales people spend more money on clothes and cars than on their most important asset — their selves, as in self-development.

Engage in long-term, at least weekly, on-going, community supported sales training.


How to learn in Sales Training:

  1. Before you start, decide that you are going to change.   After each lesson, decide what you are going to do differently and implement the change during the work week. 
  2. Take copious notes during instruction.  Read.  Journal.
  3. Teach others what you learn.  Share with others what you read.  Tell the world what you are going to do after each lesson, then report back to your peers what you've done.

How are you going to give it away?  It's in passing it forward (it's not "giving back" — did you "take it" from someone else?) that you truly learn.  What are you learning today?

Oh, So that’s what You should do After the Networking Event

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How do you follow-up after a networking event?

I’m guilty.  More times than not, most cards I pick up at a networking event get stale.  I follow-up selectively, but this isn’t necessarily my intention.   I currently don’t have an adequate system, which for me, before I switched to a Mac, was to use a Windows-driven card reader and follow-up with promises I had made during the event.

Connector Jeremy Epstein posts a great approach and system to following-up to a networking event using social media tools.  In short, he immediately sends an email referencing something said or promised and then invites his new acquaintance to be his friend.  He takes an immediate first step to build a relationship. 

It’s about Intimate Relationships.

Interviewer Ron Sukenick goes Beyond Networking to discuss in regular podcasts what to do after the networking event.  In an interview with Linked-in expert, Jason Alba, Jason states that LinkedIn is currently the most relevant social networking site for business people and shares some of the common mistakes made by new users and how to use LinkedIn’s built-in polling and recommendation features. 

Jason points out that as LinkedIn is an outstanding tool, it’s only a tool, and "what you really want is the relationships."

So, this is the beginning of the answer to the question, "How does one use social networking to enhance sales?"  How do you use social networking tools after the networking event?

Cartoon Credit:  weblogcartoons.com

What Must a Salesperson do to Close the Gap between Marketing and Sales?

What’s the difference between Marketing and Sales? 

Marketing consultant, Laura Lake, defines marketing as "everything that you do to reach and persuade prospects" and sales as "everything that you do to close the sale and get a signed agreement or contract."  Anonymously authored blog About How To suggests "Marketing = Sizzle" whereas "Sales = Closing."  Duct Tape Marketing says marketing is "getting someone who has a need to know, like and trust you" and sales is converting someone with an unfulfilled need who knows, likes and trusts you into someone who will "try, buy, repeat and refer."  Information Marketer, Robert Middleton, analogistically describes marketing as getting to 2nd base and sales as bringing in the home run.  Finally, I like Karl Goldfield’s personal definitions which includes a take on Business Development:

Business development is the accumulating of partnerships that will help you sell.
Marketing is the establishing of credibility that will help you sell.
Sales is the act of selling. Selling is the ability to receive money for an offering.

 

Marketing_vs_sales_3

In an earlier post, "Do Salespeople Need their Own Web Presence?," I suggest that, especially for companies with distinctive marketing and sales departments, each salesperson should develop a personal brand. 

When prospects decide to become customers, what are they buying, your company and service or you?  Who are your Advisor Alliance partners promoting, the company or service or you?

If marketing’s job is to build credibility, trust and familiarity for the company and its brand, how do they do it for you, the trusted advisor from whom the customer is really buying? 

Who’s promoting you?

What’s a Sales Breakthrough?

How much time, money, lost income potential and misery could you save yourself if you learned about career-altering breakthroughs most salespeople never experience?

Guru Information Marketing Guru, Robert Middleton, asks the question, "What is a marketing breakthrough?"  Being a happy owner of The "Whole Shebang" Marketing Package which is centered around the InfoGuru Marketing Manual, I experienced a breakthrough to which I had often given lip-service but apparently did not understand the true meaning.

A breakthrough is any sudden or significant advancement, development, achievement, or increase that removes a barrier to progress.  Of course, a breakthrough is only acknowledged when the barrier to progress is recognized either before or after the breakthrough behavior occurs. 

In my case, it was over 3 years of wisely suggesting, "the riches are in the niches," before I understood the full gravity (literally — prospects started falling from the sky) of that maxim.  It happened when I boldly hyper-curtailed my target market into a micro-niche.

What’s a sales breakthrough?

Often, sales breakthroughs are defined as achieving anomalistic or platau-breaking sales revenues.  As this may be true, I’ve personally witnessed many sales breakthroughs after I had a change in attitude, behavior, belief or knowledge, usually for enough time until I experienced a quantum leap in results which made my breakthrough apparent.  Evidently, I had to encounter enough frustration before I made a change.  This impetus usually came with a great cost of time, money and opportunity. 

How much would you pay for sales secrets you’re never likely to discover on your own?

Robert deservedly charges up to $249 for his breakthrough generating advice mentioned today.  I’ll give you my 10 Big Breakthroughs in a Salesperson’s Life for FREE.  In fact, when you order now, Robert is permitting me to GIVE AWAY the first paradigm-shifting chapter of his $99 plus InfoGuru Marketing Manual.  Why?  Because you’ll buy the manual.  You should — it’s more than worth it.

Do Salespeople Need their Own Web Presence?

Blog_illo499x461If book authors need websites and blogs, then so do sales people.  Whether a corporate cog on a team, an independent agent or a channel account manager, each salesperson is a brand.  The sales consultant’s job is to hunt, meet and build relationships with people who don’t know them yet in order to help them decide on what they want and be chosen to deliver that feeling, product or service. 

Just as a company needs at least a static page identifying their existence, service and satisfied customers, so does a salesperson.  That’ll suffice and if properly executed, search optimized and linked, it will deliver information, build credibility, produce leads and sustain a message.  Better yet, a salesperson can effectively blog to brand him or herself and the company.

One of the elements listed in the guide, "The 10 Biggest Breakthroughs in a Salesperson’s Life," is the active pursuit of leverage to exponentially save time and increase effectiveness, volume and growth.  Imagine if the information provided on the website were quadrupled and then quadrupled again and again to your target market?  Imagine it another way. 

Now, imagine the same idea, but instead of an electronic and static form of leverage, imagine if the power of the personal, trusted, advisor relationship were systematically leveraged?  WOW.

 

Does a Face on a Business Card Help in Setting Appointments?

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Does THEIR Face on a Business Card Help in Setting Appointments?  Does Facebook work?  Does a picture say 999 words?  At least.

I used to think pictures on business cards or email v-cards were cheesy.  Then, when I was sorting through a stack of business cards looking for which (you guessed it) Realtor to call of the 15 cards I had in my hand, guess which ones I looked at first?  And then guess which one I called first?  Right, the one I recognized and remembered something pleasant about our encounter.  In fact, there were many cards from people I could not remember when there was no note or reminder or picture. 

Now here’s an idea:  Keeping an electronic image of your prospect or client in your contact manager will give you the effect of a "face to face" conversation when you call them claims Meilee Anderson of Seattle Southside as referenced by the Selling Sherpa.

Does YOUR Face on a Business Card Help in Setting Appointments?  As mentioned before, it certainly helps the recipient remember you.  And if you couple that with a picture of yourself (the same picture is best) on your email tag or v-card in your follow-up email, you’ve just increased your chances, don’t you think?  A couple things to remember:  No bedroom eyes, 20 year old pictures or pictures that plainly don’t look like you.

Professional portrait photographer, Lynn Dykstra of Focused Images, has an excellent information guide, Preparing for a Great Business Portrait™.  Send Lynn an email with your business contact information including your address so she can mail you the report.  You may also read her article, "Image Really IS Everything!"

It’s safe to say that a picture is a much more powerful associative anchor than simply a name.  You may stuggle with a name, but you’ll never forget a face.

 

 

When to Ask Yes vs. No Questions

Have you ever heard of the "technique" which suggests that if you can get your prospect to say, "yes", multiple times to small, less relevant questions, you can increase your chance of closing the sale?  The question of whether this is manipulation or trickery aside, the existence of the social science phenomenon is explained as the rule for commitment and consistency as described in Robert B. Cialdini’s, Influence, the Psychology of Persuasion.  It is our almost obsessive desire to be and to appear to be consistent with what we have already done.  Once we have made a choice or decision, we are under personal and interpersonal pressure to behave consistently with that commitment.

As this is true, the  creation of the patterned response of, "no", can be just as powerful as the repeated, "yes".

In this way, to comply with the need to be consistent, if the prospect’s initial patterned response was, "no", then the likelihood of a, "no", to similarly structured questions is usually higher than not.  Knowing this will help you avoid traps created by the prospect’s social need to stay consistent in their responses even though it may not be in their best interest.  In fact, this pattern may be quite ethically used to keep the prospect from getting in their own way of not making a decision only because they are unsure or uncomfortable although it is what they want and is in their best interest. 

Of course, sometimes, your prospect may not answer you in the way you expect:

I Love Cold-Calling — Do You?

I love cold-calling. 

Of course, I’m saying that after a successful call.  Did I set up an appointment?  No, but the decision -maker, the president of the company, is talking with the intended recipient of my services to make a decision — so I believe.  In my case, I was calling an old contact who had since left the company and instead of hanging up, I chose to hang on and turn my call into a success by asking for a decision maker.

When do I use cold-calling?

  • Cold_calling_is_easy_2When I have targeted a company or person and have no other leveraged way of introduction
  • When my natural urge to travel, hunt and explore take over to create a desire to meet someone I’ve never spoken with before
  • When I don’t feel like it
  • When I want to practice and get better
  • When the call turns cold because my intended contact is either not there or not picking up the phone
  • When I want to see how good I really am at persuading or influencing someone who doesn’t know me, doesn’t trust me yet, and is looking for a reason not to like me
  • When I want to grow a thicker skin
  • When I want to face greater odds of failure to feel a greater reward of success
  • When I want to lessen the chance of feeling rejected if the call doesn’t blossom into a next step

Lessen the chance of rejection?  Sure.  It’s harder for me to call someone I know and like and ask them for business than someone I don’t know because, if I’m turned down, I KNOW they’re not rejecting ME — how could they?  They don’t know me.  I get to re-establish the understanding that sales isn’t about me.  It never is and never will be.  I just have to do my job, just like a batter in a baseball game, and practice hitting balls and play the game every day without taking the outcome of the game personally.

And I don’t know a better way to test how good of a sales consultant I really am than to convert someone who doesn’t know me, has never heard of me, doesn’t know he needs me as much as I believe he needs me, into a client.

So, how much do you cold call and what’s your average outcome?

If you never want to cold call again, send an email to alliancescience at ownershelp.com for an amazing FREE report on how to get other people to set appointments for you with your ideal client prospect — people who don’t know you but already like and trust you. 

What’s important about more money to you?

If you say, "more money isn’t important to me," then maybe you should look think about another career.  Money

Sure, money probably shouldn’t be your only priority or driving motive to enjoy a successful sales career or else it will undoubtedly be short-lived when the going gets rough or too easy.  In fact, money-only sales people typically lack the integrity and long-term success minded principles that are core to powerful relationships, reputation and excellence. 

Blinded_by_money And, yes, enjoying the process and loving your job is extremely important to long-term success and ultimate excellence, if making lots of money isn’t one of the top 3 drivers, you may be less than the best.

Face it:  the driving force to make the most and the bigger the gap or void to fill, and the obsession behind those motives are certainly shared characteristics of the top .01%.  And, like it or not, sales people are just like professional athletes — they’re only as good as the last time up to bat.  Notice that the Olympics only have 3 awards and third place is only bronze and what’s the resale value of bronze?

So what does this have to do with sales?  It’s not for money that you’re striving to increase your sales, to be better at your profession, to be the best.  It’s what that money will do for you.  And if you’re not extremely clear on what’s important about more money, the odds are that you won’t make it. 

So, even without thinking, you know the vital importance of the question, what’s important about making $___________ more money this year than last, to you?

How to sell when you’re not feeling well

Flat on my back.Sick

That’s how I’ve been most of Tuesday after being temporarily knocked out by the flu bug, unable to use my voice, my main tool for business.  This leaves me in a quandry as my job is to talk with people about mortgages, set appointments and write business.  Very simply, I don’t get paid unless I’m doing my job.  So, what are my alternatives to making money when I’m not available?

  1. Wait for the phone to ring and call them back tomorrow
  2. Pay for others to do my job
  3. Communicate with my existing clients and prospects via email or other forms of non-verbal communication
  4. Leverage other sales peoples ability to set appointments for me

The first alternative happened today, but my job being a pro-active one, waiting for the phone to ring doesn’t keep the lights on.  I’m grateful for the calls, but if I were out for more than a day, this answer would put me in the poorhouse.

As I build a team, I will be paying others to do their job, not necessarily mine.  Could they pick up the slack?  Absolutely.  In fact, it is wise to build a business which doesn’t need you.  But what do you do in the mean time?

If I had the energy (which I didn’t), I could’ve had other ways to reach my prospects and clients.  I would have sent emails or newsletters or voice broadcasts, etc.  Wouldn’t it have been nice if this was programmed and being done regardless if I were sick or not.

I did set appointments — or I should say, appointments were being set for me.  No, I don’t pay assistants or other co-workers to do this.  I’m part of an Advisor Alliance team where my other strategic partners such as a Realtor, an Insurance Specialist, a CPA and a Estate Specialist are describing the value of my consulting service with their prospects and setting an appointment for them to meet with me. 

So which of these is the most effective?  i.e. which of these cost the least time, energy and money?

Which of these do you practice?